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Customer Persuasion

When a customer comes into your shop knowing exactly what they want to buy, your job’s mostly done,...
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Customer Empathy

When an emotional customer pops up in front of you, what do you do? Listen to them and deal with the...
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Handling Complaints

Complaints are good for business. Perhaps not the 1st thing that comes to mind, especially if you’ve...
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Clear Communication

Without clear communication, customers will get frustrated. They might not be able to hear what you...
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