Customer relationship: building trust

Identifying the challenges of customer contact. Being successful in the face-to-face meeting. Establ...
<< Read More >>

Customer relationship: practicing active listening

Encouraging customers to talk when making contact. Asking the right questions. Managing obstacles to...
<< Read More >>

Customer relationship: creating commitment

Using the customer's needs to support your argument. Focusing on customer benefits to deliver satisf...
<< Read More >>

Developing loyalty through customer relationships

Securing loyalty through satisfaction. Identifying how to become your customer's preferred supplier....
<< Read More >>

Conducting the negotiation process – Level 1

Learn about the process.View an example.Train yourself to negotiate to reach a mutually satisfactory...
<< Read More >>

Conducting the negotiation process – Level 2

Learn about the process.View an example.Train yourself to negotiate to reach a mutually satisfactory...
<< Read More >>

Conducting the negotiation process – Level 3

Learn about the process.View an example.Train yourself to negotiate to reach a mutually satisfactory...
<< Read More >>

Ask the right questions to sell

Learn about the SAFIR method for questioning.Visualize an example of a potential question to better...
<< Read More >>

Argue according to the customer profile

Learn about the SONCASE method to adapt your arguments according to client profiles.View an example...
<< Read More >>

Managing urgent client requests

Learn how to manage urgent requests.Visualize an example of a potential question to better answer it...
<< Read More >>

Remote Selling

When you work in sales, you’ll spend a lot of your time talking to customers or clients. With so muc...
<< Read More >>